Frequently Asked Questions

Answers to the most common questions about our service.

A WISP delivers internet using wireless communication technologies instead of traditional wired connections. Wireless internet uses radio waves to transmit data between access points and customer equipment.

Typically, you need a wireless router. Zeta can provide one for a monthly fee.

Absolutely. Our network latency averages 20ms, similar to cable or fiber. HD streaming needs 5Mbps; 4K typically needs 25Mbps.

Our service is truly unlimited. No bandwidth restrictions or throttling based on usage.

No contracts. All service is month-to-month with a 30-day notice for cancellation.

  • Web Browsing: 1-5Mbps
  • Online Gaming: 5Mbps
  • VoIP: 1Mbps
  • HD Streaming: 5Mbps
  • 4K Streaming: 25Mbps
  • Email & Texting: 1Mbps
  • Video Conferencing: 1-5Mbps
  • Smart Devices: 1Mbps
  • Security Cameras: 1-5 Mbps upload (dependent on configuration)

Check out our helpful bandwidth calculator for more information.

A small antenna or receiver is mounted on your home or building with a clear line of sight to our nearby tower. A technician will run a cable from the antenna to your router inside the home.

Yes, your internet provider does not control your email domain. Services like Gmail, Outlook, or business email hosting continue to work regardless of your ISP.

Yes, you can use your own compatible router. Zeta can also provide and manage one for a small monthly fee.

If your internet goes down, try rebooting your router and power source. If it persists, contact our support team. We can diagnose remotely or schedule a technician.

Yes. A person 18 or older must be present during installation to approve equipment placement and allow interior access.